Mid-Year Product & Innovation Update

One platform.
Faster approvals.
Smarter resident onboarding.

A look at everything we built in the first half of 2026.

The first six months of 2026 have been focused on one goal: helping property managers and associations operate faster, reduce manual work, and deliver a better onboarding experience for everyone involved.

Many of these updates are already included at no additional cost for our clients.

The onboarding journey
Apply
One tap to start, from any device
Verify
ID & income checks, built in
Approve
Decisions in minutes, not days
Comply
Compliance handled automatically
Onboard
Residents live in one platform
Inside this update
What you'll find in this newsletter
Onboarding Automation
Applicant Experience
Compliance & Verification
Analytics & Visibility
Mobile Accessibility
Platform Integrations
01 · Headline change

More control.
One unified platform.

The transition from Tellcportal to TE HUB is now complete. Managers and Boards can manage the full resident onboarding lifecycle from one centralized platform.

Before
Tellcportal
NOW
Now
TE HUB
Migration complete

Everything in one place. Finally.

From application intake to approval, compliance, communication, and operational visibility — all from one centralized platform.

  • Centralized dashboards for Managers and Boards
  • Real-time application visibility
  • Faster approval workflows
  • Greater flexibility to manage users and permissions
  • Improved operational transparency across communities
The result: less back-and-forth, fewer operational gaps, and more control for your teams.
02 · Faster & smarter

A smoother applicant
experience. Every time.

Resident onboarding should be simple, fast, and stress-free — both for applicants and management teams.

EVA AI Chat + Voice Assistant
Instant applicant support, 24/7
AI Chat
Instant text answers in-app
Voice Assistant
Natural phone conversations
Online · Listening · Responding

Applicants get instant support through our AI-powered assistant — reducing delays and improving communication around the clock.

Key Results
+140%
AI phone adoption
80%
Applicant satisfaction
  • Reduced inbound support requests
  • Faster application completion
Mobile Experience Improvements
Built for where applicants actually are
Apply from anywhere.
Faster, more efficient applications — on the device applicants actually use.
iOSAndroidMobile Web
Results So Far
85%
Positive mobile ratings
38%
Applicants use the expedite option
Already in your platform

Powerful tools.
No additional cost.

AI Property Onboarding
Change Requests
Analytics Module
Community Landing Pages
ID Verification
55+ Community Support
Unit Roster
7+
Free tools included today
$0
Added cost for your team
1
Unified platform for everything
03 · Available today

Powerful tools already
working for your team.

Many TenantEvaluation clients are already using these tools to simplify operations and improve onboarding performance.

AI Property Onboarding Tool
Onboard new properties in minutes, not weeks

Safely onboard new properties in minutes using AI-assisted configuration and setup tools. The work that used to take days now happens in a few clicks.

  • Faster property onboarding
  • Reduced manual setup
  • Standardized workflows
  • Improved operational efficiency
Efficient Change Requests
Property updates in as little as 1 business day
Before
Days
Now
1 day

Property updates and corrections are now processed in as little as 1 business day — thanks to the revisited change request form. Less data entry from you, faster reaction from us.

Free · Included
Unit Roster
One source of truth for every unit
Availability
Real time
Ownership
Tracked
Occupancy
Visible
Residents
Connected
One centralized source. Every unit. Every property.

Manage availability, ownership, occupancy, and resident records from one centralized system. No more spreadsheets. No more disconnected tools.

  • Real time availability across every property
  • Connected ownership and occupancy records
  • ERP-ready for smoother data flow
  • Better data, better decisions, better control
Free · Included
Community Landing Pages
A branded front door for every property
Zenith Realty
START APPLICATION
Scan to apply
#4827

Every property automatically gets a dedicated branded landing page — included at no additional cost.

  • Access requirements instantly
  • Start applications with one tap
  • Scan QR codes from any device
  • Submit documentation from anywhere
04 · Compliance & verification

Stronger compliance.
Less manual work.

Compliance and accuracy remain critical for every HOA and condominium community. We continued expanding embedded compliance tools directly inside the onboarding workflow.

The Result
Stronger recordsMore informed decisionsReduced operational risk
Free · Included
ID Verification

Advanced identity verification is now integrated directly into the application process to help reduce fraud risk and improve applicant validation.

Free · Included
55+ Community Support

Built-in support for age-restricted communities simplifies compliance without requiring manual calculations or additional administrative work.

Character Reference Letters

Structured and consistent reference collection gives Boards and managers better visibility when reviewing applicants.

05 · Analytics & visibility

Operational insights
built for decisions.

Access operational insights designed specifically for property managers and Boards.

Analytics Module
Clarity for Boards. Insight for Managers.
Approval Rate
94%
Avg. Time to Decision
2.4d
Applications · Last 6 months
↑ Trending up

See the patterns behind every approval, application, and applicant — at a glance.

Features
DashboardsApproval trendsPortfolio viewsExportable reports
06 · Connected operations

Connected to the tools
you already run on.

TenantEvaluation continues expanding integrations with industry-leading platforms to reduce duplicate work and improve operational efficiency.

VantacaTEVertiLinc
Data flows seamlessly across systems.
Vantaca
Auto-sync of unit, owner, and resident data. Less duplicate entry. More visibility.
VertiLinc
Application status flows back for accounting visibility. Less manual coordination. Smoother workflows.
More integrations
Additional platform connections are actively in development.
In development
07 · What's coming next

On the horizon
for the second half of 2026.

We're continuing to invest in automation, connected operations, and AI-powered workflows.

Soon
LeaseTracking
Real-time lease lifecycle control across your communities.
Soon
TEpayments by Zinc
Automated payment workflows triggered at the right lifecycle stage.
Soon
AI Concierge
24/7 community communication that answers calls and organizes requests.
Soon
More Integrations
More connections to the tools your team already uses every day.
More details coming later this year.
The future of onboarding is connected

Beyond screening.
The full onboarding operation.

TenantEvaluation continues evolving beyond screening — helping communities centralize onboarding, improve compliance, automate operations, and deliver better resident experiences.

Request a Demo

Thank you for being part of our journey.

Luis Teran
Co-founder/CEO