REFUND POLICY AND DELIVERY METHOD
- 1. We have a no refund policy on all of our OA applications. We do this because we offer credit reports, criminal searches, eviction searches and other services that are charged directly to TE once you apply online. THE APPLICATION FEE IS REQUIRED AND NONREFUNDABLE REGARDLESS OF THE OUTCOME OF THE APPLICATION
- 2. Delivery Method Instant Report is generated after the credit card has been processed.
WHEREAS, Tenant Evaluation LLC desires to sell such services and information (collectively, the “Services”) to User. NOW, THEREFORE, for and in consideration of the mutual covenants set forth in this Agreement, the receipt and sufficiency of which are hereby acknowledged, Tenant Evaluation LLC and User hereby agree as follows:
This Tenant Evaluation LLC Terms and Conditions (this “Agreement”) is entered into by and between Tenant Evaluation LLC., a Florida corporation (“Tenant Evaluation LLC”), and the undersigned (“User”).
NOTICE TO USERS OF CONSUMER REPORTS OBLIGATIONS OF USERS UNDER THE FCRA
I. OBLIGATIONS OF ALL USERS OF CONSUMER REPORTS
A. Users Must Have a Permissible Purpose
Congress has limited the use of consumer reports to protect consumers’ privacy. All users must have a permissible purpose under the FCRA to obtain a consumer report. Section 604 of the FCRA contains a list of the permissible purposes under the law. These are:
As ordered by a court or a federal grand jury subpoena. Section 604(a)(1)
As instructed by the consumer in writing. Section 604(a)(2)
For the Extension of credit as a result of an application from a consumer, or the review or collection of a consumer’s account. Section 604(a)(3)(A)
For employment purposes, including hiring and promotion decisions, where the consumer has given written permission. Sections 604(a)(3) (B) and 604(b)
For the underwriting of insurance as a result of an application from a consumer. Section 604(a)(3)(C) When there is a legitimate business need, in connection with a business transaction that is initiated by the consumer. Section 604(a)(3)(F)(i)
To review a consumer’s account to determine whether the consumer continues to meet the terms of the account. Section 604(a)(3)(F)(ii)
To determine a consumer’s eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant’s financial responsibility or status. Section 604(a)(3)(D)
For use by a potential investor or servicer, or current insurer, in a valuation or assessment of the credit or prepayment risks associated with an existing credit obligation. Section 604(a)(3)(E)
For use by State and local officials in connection with the determination of child support payments, or modifications and enforcement thereof. Sections 604(a)(4) and 604(a)(5)
In addition, creditors and insurers may obtain certain consumer report information for the purpose of making unsolicited offers of credit or insurance. The particular obligations of users of this “prescreened” information are described in Section V below.
B. Users Must Provide Certifications
Section 604(f) of the FCRA prohibits any person from obtaining a consumer report from a consumer reporting agency (CRA) unless the person has certified to the CRA (by general or specific certification, as appropriate) the permissible purpose(s) for which the report is being obtained and certifies that the report will not be used for any other purpose.
C. Users Must Notify Consumers When Adverse Actions Are Taken The term “adverse action” is defined very broadly by Section 603 of the FCRA. “Adverse actions” include all business, credit, and employment actions affecting consumers that can be considered to have a negative impact-such as unfavorably changing credit or contract terms or conditions, denying or canceling credit or insurance, offering credit on less favorable terms than requested, or denying employment or promotion.
1. Adverse Actions Based on Information Obtained From a CRA If a user takes any type of adverse action that is based at least in part on information contained in a consumer report, the user is required by Section 615(a) of the FCRA to notify the consumer. The notification may be done in writing, orally, or by electronic means. It must include the following:
The name, address and telephone number of the CRA (including a tollfree telephone number, if it is a nationwide CRA) that provided the report.
A statement that the CRA did not make the adverse decision and is not able to explain why the decision was made.
A statement setting forth the consumer’s right to obtain a free disclosure of the consumer’s file from the CRA if the consumer requests the report within 60 days.
A statement setting forth the consumer’s right to dispute directly with the CRA the accuracy or completeness of any information provided by the CRA.
2. Adverse Actions Based on Information Obtained From Third Parties Who Are Not Consumer Reporting Agencies If a person denies (or increases the charge for) credit for personal, family, or household purposes based either wholly or partly upon information from a person other than a CRA, and the information is the type of consumer information covered by the FCRA, Section 615(b)(1) of the FCRA requires that the user clearly and accurately disclose to the consumer his or her right to obtain disclosure of the nature of the information that was relied upon by making a written request within 60 days of notification. The user must provide the disclosure within a reasonable period of time following the consumer’s written request.
3. Adverse Actions Based on Information Obtained From Affiliates If a person takes an adverse action involving insurance, employment, or a credit transaction initiated by the consumer, based on information of the type covered by the FCRA, and this information was obtained from an entity affiliated with the user of the information by common ownership or control, Section 615(b)(2) requires the user to notify the consumer of the adverse action. The notification must inform the consumer that he or she may obtain a disclosure of the nature of the information relied upon by making a written request within 60 days of receiving the adverse action notice. If the consumer makes such a request, the user must disclose the nature of the information not later than 30 days after receiving the request. (Information that is obtained directly from an affiliated entity relating solely to its transactions or experiences with the consumer, and information from a consumer report obtained from an affiliate are not covered by Section 612(b) (2)).
II. OBLIGATIONS OF USERS WHEN CONSUMER REPORTS AREOBTAINED FOR EMPLOYMENT PURPOSES
If information from a CRA is used for employment purposes, the user has specific duties, which are set forth in Section 604(b) of the FCRA. The user must:
Make a clear and conspicuous written disclosure to the consumer before the report is obtained, in a document that consists solely of the disclosure, that a consumer report may be obtained. Obtain prior written authorization from the consumer.
Certify to the CRA that the above steps have been followed, that the information being obtained will not be used in violation of any federal or state equal opportunity law or regulation, and that, if any adverse action is to be taken based on the consumer report, a copy of the report and a summery of the consumer’s rights will be provided to the consumer.
Before taking an adverse action, provide a copy of the report to the consumer as well as the summary of the consumer’s rights. (The user should receive this summary from the CRA, because Section 604(b)(1) (B) of the FCRA requires CRAs to provide a copy of the summary with each consumer report obtained for employment purposes.)
PCI/Level 1 Compliant
Tenant Evaluation LLC, recognizes the responsibility of maintaining our consumer’s personal sensitive information safe and secure. We are PCI/Level 1 Compliant, which is the highest security level that a company can have. PCI Compliance is several security requirements a company must meet to be considered a secured and trusted site. Tenant Evaluation is constantly implementing higher security methods such as adding more robust Firewalls and removing sensitive information on Final Reports.
Our Tenantev.com, guestev.com, tenantevaluation.com & tellcportal.com sites are fully encrypted using 256-bit Encryption. If you are to visit any of the above mentioned webpages, you will notice the https:// on the URL. The s portion after the http reflects a secure site. You may also notice a lock symbol, that when clicked displays that it is an encrypted connection. Click Show Certificate, and Details for more information on the security of our website.
In addition, in order to access our websites, the browser being used must be TLS 1.2 or above. TLS stands for Transport Layer Security, which is a cryptographic protocol designed to provide communications security over a computer network.
Data Masking: Part of our responsibility is masking the consumer’s Personal Sensitive Information (PSI), for the security of Tenant Evaluation, the End User, and the Consumer.
With that said, Tenant Evaluation does not disclose Social Security Numbers, Date of Births, Identification Numbers, Bank Account Numbers, or any Personal Sensitive Information on Final Reports.
Our Commitment To Privacy
Your privacy is very important to us. We want you to have choices (within the laws) in the way your information is collected and used, and want you to understand those choices. To help with that, we explain below how we gather our online information.
The Information We Collect
This notice applies to all information collected or submitted on the Tenant valuation (and affiliates) websites. On some pages, you can order services, make requests, and register for online access. The types of personal information collected at these pages are required to process the services requested by our client.
The Way We Use Information
“OA” means such online application. We do not share your Social Security and Date of Birth with outside parties except to the extent necessary to complete the final report: You hereby agree that Tenant Evaluation LLC also known as TE for the remainder of this document, its parent, subsidiaries, affiliates, and their respective successors and assigns, may collect and use certain information associated with your OA, including, without limitation, any information provided in products and services; with third party business partners with whom TE provides joint promotions; and TE may share aggregate data if TE believes it is necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.), or other legal requirements of any governmental authority; if TE believes it would potentially mitigate TE’s liability in an actual or potential lawsuit; if TE believes it is permitted by law or if doing so will not violate the law; or if TE believes it is otherwisenecessary to protect TE’s rights or property; or is necessary to protect the interests of other users of the Software. In the unlikely event that all or partof TE’s business is sold or acquired by a third party, TE will transfer such information to the new business owner.
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